Terms of Service

Last updated: 7 April 2026

1. Introduction

Welcome to Pip (pip.app). These Terms of Service ("Terms") govern your use of the Pip application and related services ("Service").

The Service is operated by Chxrles LTD, trading as Pip Decks, a company registered in England and Wales (company number 11587388). Our registered address is Merchants House, Market Place, Stockport, England, SK1 1EU.

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

Questions? Contact us at support@pipdecks.com.

2. Service Description & AI Disclosure

Pip is an AI-powered coaching assistant that draws on expert-curated card deck content to help you with communication, storytelling, strategy, and related skills.

You are interacting with an AI system, not a human coach.

Pip uses large language models to generate responses based on Pip Decks content. While we strive for accuracy, AI-generated responses may sometimes be incomplete, inaccurate, or unsuitable for your specific situation.

3. No Professional Advice

The Service provides general guidance and educational content only. Nothing provided by Pip constitutes professional, legal, financial, medical, or therapeutic advice.

You should always seek appropriate professional advice before making decisions based on information from Pip. We accept no liability for actions taken based on AI-generated responses.

4. Account & Registration

You must be at least 16 years old to use the Service. By registering, you confirm that you meet this age requirement.

You can sign up using Google, Apple, or email authentication. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

You must provide accurate information when registering and keep it up to date.

5. Subscription, Billing & Auto-Renewal

Pip offers the following subscription plans:

All subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your account settings.

Payments are processed securely by Stripe. We do not store your full payment card details.

We may change our prices with at least 30 days' notice. Existing subscribers will be notified before any price change applies to their next billing cycle.

6. Free Trial

We offer a 14-day free trial. A valid payment card is required to start a trial.

You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically begin and your card will be charged at the applicable rate.

Free trials are limited to one per person. We reserve the right to revoke trial access if we detect abuse.

7. Refund Policy

Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel within 14 days of your first paid subscription for a full refund, provided you have not substantially used the Service during that period.

Beyond the 14-day statutory period, subscriptions are non-refundable. You can cancel at any time to prevent future charges, and your access will continue until the end of your current billing period.

8. Content Ownership & Intellectual Property

All Pip Decks content, card deck materials, branding, and the Service itself are owned by Chxrles LTD or its licensors and are protected by copyright and other intellectual property laws.

You retain ownership of any content you submit to the Service (such as chat messages). By using the Service, you grant us a limited licence to process your content solely to provide the Service to you.

You may not copy, redistribute, or create derivative works from Pip Decks content without our written permission.

9. Acceptable Use

You agree not to:

10. Data Usage for Training

Your conversations are NOT used to train AI models.

We use Anthropic's Claude API to power Pip. Under our agreement with Anthropic, your conversation data is not used by Anthropic to train their models.

We may use anonymised, aggregated usage patterns (such as which features are popular) to improve the Service, but we will never use your individual conversations for AI training.

11. AI Output Disclaimers

AI-generated responses may contain errors, inaccuracies, or outdated information. You should always verify important information independently.

Pip does not have access to real-time information and cannot browse the internet. Its knowledge is based on Pip Decks content and the AI model's training data.

We do not guarantee that the Service will meet your specific requirements or that AI-generated outputs will achieve any particular result.

12. Warranty Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

13. Limitation of Liability

To the maximum extent permitted by law, Chxrles LTD's total liability to you for any claims arising from or related to the Service shall not exceed the greater of:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by English law.

14. Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may need to suspend or restrict the Service for maintenance, updates, or reasons beyond our control.

We will make reasonable efforts to give advance notice of planned downtime where possible.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of your country of residence.

16. Termination

You may close your account at any time by contacting us at support@pipdecks.com.

We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity of the breach.

On termination, your right to use the Service ends immediately. We will retain your data in accordance with our Privacy Policy.